Refund policy

Last updated: 10 November 2026

We want you to train in kit you love. If something is not right, you can return or exchange it within the terms below.

Returns and exchanges

  • You have 14 days from the day your order is delivered to ask for a return or an exchange.
  • Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging.
  • Exchanges for a different size or colour depend on stock. If the item you want is out of stock, we will refund you instead.

How to return an item

  1. Email orders@saqr.om or message us on WhatsApp at +968 9111 1922 with your order number and the items you want to return or exchange.
  2. We will reply with the return address and instructions. Please do not send items back before we confirm.
  3. Pack the items securely and send them back within 7 days of our confirmation.

Refunds

  • Once we receive and check your return, we will email you to confirm whether the refund is approved.
  • Approved refunds are made to your original payment method within 5 to 10 working days. Your bank or card provider may take a few extra days to show it.
  • Original shipping fees are not refunded, unless the item arrived faulty or we sent the wrong item.
  • Return shipping is paid by the customer, unless the item is faulty or we made a mistake with your order.

Faulty, damaged or wrong items

If your order arrives damaged, faulty or not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or a full refund, including shipping costs.

Items that cannot be returned

  • Custom, personalised and team or society collaboration items, which are made to order.
  • Pre-order items made especially for your order, unless they arrive faulty.
  • Socks, for hygiene reasons, once opened.
  • Gift cards and items marked as final sale.

Contact

For any question about returns or refunds, email orders@saqr.om or WhatsApp +968 9111 1922.

Saqr for Clothing and Trading Company LLC, CR No. 1678747, North Al Hail, Al Seeb, Muscat, Sultanate of Oman.